Before purchase
How is the order made?
To place an order, first contact us via the contact form or using another form of contact. Then one of our specialists will analyze your order, evaluate it and estimate the potential time of its implementation. After this stage, we will be able to formalize the order, and then to implement the project.
What kind of contract will I receive when ordering a given service from you?
With the services we provide, the client receives a specific work contract to protect the rights of both business parties.
How to understand the price ranges in Your price list?
The price list of our services is purely indicative to help our potential clients estimate how much the performance of a given service can cost. The price ranges in our price list define the price range for a given project based on previous orders and their degree of completion. It may happen that your project will be easier to implement, so the price may be cheaper than in our price list. However, when the project turns out to be more complicated than the advancement of the previously established price framework, the valuation will be more expensive than in our price list. You will receive an exact quote for your order after contacting our service office.
I would like to get a service from You that is not found in the price list. What to do in that case?
It may happen that our price list does not include one of the services usually provided by companies with a similar specification to ours. In such a situation, we recommend contacting our service office to inquire whether our company is willing to take such an order. Perhaps when creating our price list, a service was accidentally omitted.
After purchase
What is the process of withdrawing from the contract?
If there is a situation that you are not satisfied with the services we provide, you have the right to withdraw from the contract. Details of withdrawal from the contract will be included in the contract signed by both parties just before starting cooperation.
How can I respond to the work on my order?
Each client, during the ongoing work on his/her project, is informed about the changes made so far, thanks to which he/she can refer to the work performed.
What are the copyrights of projects made by Your company?
Usually, all materials used by our company for your projects are of our authorship. If individual elements of creators other than our specialists are used in the commissioned project, our company obtains a license for each such element from the rightful creator. Thus, the license for this resource is finally transferred to the client. As far as copyrights are concerned, it should be added that after the project is finished, all copyrights are transferred to the client.
What materials will I get after finishing the work on my project?
The amount of materials received by the client must always be consistent with the content of the relevant paragraph contained in the previously signed contract between the parties. If the customer has a need to obtain all materials used in the order - from design to decorative elements, then it is necessary to mention it when signing the contract with our company. Everything is a matter of appropriate arrangements in the first phase of our cooperation, so pay attention to these aspects.
